Payment Protection & Return Process
Last updated: January 1, 2024
Conditions for refund approval
đ Our Commitment
We stand behind the quality of our work and offer refunds under specific conditions.
Refunds are available when:
Services excluded from refund policy
â Non-Refundable Items
The following services cannot be refunded once delivered or consumed.
Step-by-step refund request procedure
To request a refund, follow these steps:
Email [email protected] with your project details
Include specific reasons and supporting evidence
Our team will review within 5-7 business days
If approved, refunds processed within 10-14 business days
Proportional refund calculations
âī¸ Fair Assessment
In some cases, we may offer partial refunds based on work completion and resource investment.
Partial refunds consider:
Percentage of project completed
Time and materials already invested
Client-requested modifications
Time elapsed since initiation
Refund processing by payment method
Approved refunds will be processed as follows:
5-10 business days
7-14 business days
3-5 business days
1-3 business days
â ī¸ Processing times may vary depending on your financial institution.
Options before processing refunds
đ¤ Resolution First
Before processing a refund, we may offer alternative solutions to address your concerns.
Extra changes at no cost
Longer maintenance period
Credit towards future projects
Rework specific elements
Contact our refunds team for assistance
Contact our refunds team:
Response within 24 hours